Help center

Need additional assistance? This page is set up to answer many of the questions our customers frequently ask. If you are not able to find the information you are looking for on this page, or if you would like to make a suggestion about our website or our products please don’t hesitate to contact us. We look forward to hearing from you.

How to Shop at Dr Klein ® Using Our Shopping Cart Should I tell my Doctor Payment Options Shipping Policies

International Orders Order Tracking Payment Security Privacy Policy Refund Policy

How to Shop at Dr Klein ® weight loss.com

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Our website is designed so you can find quickly the right Dr Klein ® weight loss product for you.

Or if you just want to give us a call at:

Tel Support: 01772 798651 or 0755 400 7730

Tel Support from outside the UK: 00 44 1772 798651 or 00 44 755 400 7730

Our customer support team can assist you in finding the product you are looking for, take your order over the phone, help you order on-line or by mail.

We process and ship your items within 24 hours. If you need to make changes to your after you've placed your order on our web site, please call us as soon as possible. Once your order has shipped, we will probably be unable to edit your order.

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Our Shopping Cart

The Dr Klein ® weight loss Shopping Cart is designed to protect your privacy, accuracy of your order and security. All your confidential information is also protected. The following information will help you understand how to add an item to your shopping cart, change the quantity of a product you are ordering, and place your order.

Adding Items to the Shopping Cart

To add any item to your shopping cart, simply click on the “Buy” button when displayed next to a product. If you should change your mind as you shop, you can always remove an item later during the checkout process by clicking on the “Remove” button.

Changing Quantities of an Item

If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product while checking out and click on "Refresh" button. You must click on the "Refresh" button in order for the quantity to be updated.

Finalizing Your Purchase

Once you have placed each item you want to purchase in your shopping cart simply click on "Checkout" button to send us your order. You'll then be prompted to enter your shipping address, billing information and credit card information. We'll receive your order immediately and will send you an email to confirm that your order has been received.

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Should I tell my doctor that I'm using weight loss supplements?

Of course you should! And because your doctor is, ideally, your primary partner in managing your health, you should insist that your doctor, no matter their degree of training in weight loss supplements, receive that information respectfully. In telling your doctor of your decision to use a formula, however, don't be surprised to find that your knowledge of weight loss supplements is more advanced than theirs. At the same time, remember that your prescribing physician has a responsibility to safely oversee your use of any prescription or non prescription drugs. If your doctor is concerned that a pharmaceutical substance might interact with a formula, it is prudent to accept such advice.

All statements on this web site have not been evaluated by the US Food and Drug Administration. The products are not intended to prevent, cure, treat or diagnose any disease.

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Payment Options

We accept the following major credit cards: Visa, Master Card. You may also pay using a cheque or money order when placing your order by mail.

Shipping Policies and Procedures

All orders are shipped by registered post (signed for). Shipping costs vary dependant on how many days supply you require etc.

All shipping costs are shown under each product for both European and Rest of the World deliveries. We usually ship your order within 24 hours of confirmation of payment ( this does not include weekends ) most orders for delivery in Europe, the USA and Canada normally arrive within 5 - 10 working days. Other countries do take longer, and can be tracked via the internet tracking service.

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International Orders

We accept international orders. Please read the Shipping Policies section for costs.

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Order Tracking

You will receive a shipping confirmation email within 24 hours of placing your order (but it usually arrives shortly after your order is placed). This email will provide you with the Order ID number required to locate your order.

After your order has been shipped we will send you a shipping tracking number so you can check live online the status and whereabouts of your order

You may also call use directly to verify the status of your order.

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Payment Security

At Dr Klein ® weight loss we make every effort and take every precaution to protect your personal information. We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL) required to secure the privacy of your billing information.

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Privacy Policy

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Protecting your privacy is of the utmost importance to Dr Klein ® weight loss. We never disclose the personal information our customers to any third parties without their express permission. We only disclose aggregate information that does not identify any individual customer.

Dr Klein ® weight loss also uses information gathered on our web site for promoting our products and services. Customers may "opt-out" of receiving any of these related mailings upon their request.

For more information, read our entire Privacy Policy.

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Refund Policy

If you decide to to cancel your order with Dr Klein ® weight loss you may do so within 7 days of placing your order for a full refund. You will need to contact us (contact us page - will open in a new window) either by telephone or e mail with your name, address and order number.

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